Jeni Jo Photography, LLC. is committed to delivering high-quality products and ensuring a smooth experience for our clients. Please review our shipping, returns, and refund policies below.

​

Shipping Information 

Each order is carefully packaged to ensure your keepsakes arrive safely. Estimated delivery times are as follows:

• USB & Keepsake Box Packages – Ships within 2 weeks after the online gallery is delivered.

• Albums – Ships within 3 weeks after album proof approval.

• Custom Prints – Ships within 4 weeks of order.

• All Other Prints & Products – Ships within 2 weeks of order.

Delivery times may vary based on location and carrier delays. Once your order is shipped, tracking information will be provided.

​

Returns & Exchanges 

All sales are final. Returns and exchanges are only accepted in cases of damage or defects. If your order arrives damaged, please contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement.

​

Refund Policy

The photographer’s retainer fee is $500.00, which is included in the total cost of services. This retainer is non-refundable and non-transferable under all circumstances, except in cases of animal death or serious illness preventing the session from taking place.

​

Cancellations & Rescheduling

• Client Cancellations & Rescheduling – If the client needs to cancel or reschedule, notice must be provided as soon as possible. Sessions are considered canceled if the client fails to attend, arrives more than 20 minutes late, or provides written notice of cancellation. If the session date is rebooked with another client, a credit may be issued at the photographer’s discretion.

• Weather-Related Cancellations – The photographer reserves the right to reschedule due to inclement weather or unfavorable conditions.

• Force Majeure – Either party may be excused from performance obligations in the event of an unforeseen disaster beyond their control, such as:

  • Natural disasters (fires, earthquakes, hurricanes, flooding, etc.)

  • War, terrorism, or government restrictions

  • Any hazardous situation beyond either party’s control

Contact Us
The company welcomes your questions or comments regarding the Shipping/Returns/Refunds Policy:

Jeni Jo Photography, LLC
240 S Nevada Ave
East Wenatchee, WA 98802

Email Address: jenijophoto@gmail.com

Effective as of 7/16/2020